Terms + Conditions

Welcome to

Please read these Terms of Use before using the Website. When you come and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions and privacy policy.

  1. This Website is operated by By Birdie Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.
  2. It is a condition of your using that you have read and consented to the terms of our privacy policy. This tells you how we use your personal information.
  3. By Birdie Pty Ltd makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website.
  4. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.
  5. We may change any aspect of at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.
  6. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to Australian law, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under Australian law.

Copyright & Trademarks

All designs, text, graphics and other contents or arrangements of this Website in all formats belong to By Birdie Pty Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of By Birdie Pty Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from By Birdie Pty Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Kinnder and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our written consent.

Order Confirmation

All orders for goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. You will be notified once your items have been dispatched. We are not responsible for any goods once our courier has confirmed delivery.  

Price and Payment

All prices are quoted in Australian Dollars (AUD) and, where appropriate, are inclusive of AU sales tax (GST) but exclusive of delivery charges. We try to ensure that all prices on display on the website at are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order. Where goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this and arrange a replacement or refund. All payments must be in Australian Dollars. We accept payment by Visa, MasterCard, PayPal and Afterpay. We will charge you as soon as your order has been placed.

Promo Codes

  • Promo codes are valid for a limited time only, Kinnder reserves the right to modify them at any time. 
  • Promo code applies to qualifying items only. See the specific details of the promo code for excluded products. 
  • Promo codes cannot be applied to previously placed orders. 
  • Promo codes do not apply to pre-orders, unless otherwise specified. 
  • Promo codes do not apply to Gift Cards or Sale items, unless otherwise specified. 
  • Promo codes are not transferable, may not be resold or redeemed for cash. 
  • Only one promo code can be used at a time and cannot be combined with other offers using promo codes.

    Cancellation and Returns

    Please note that we are be unable to cancel orders, change shipping methods or products after an order has been made.

    We offer exchange or store credit, if the merchandise:

    • Is returned within 7 days of order delivery 
    • Was not purchased at a discounted price
    • Has not been used or worn
    • Is not soiled or damaged 
    • Has original packaging and tags

    If all of these conditions are met, please use the following instructions when requesting to return a product:

    • Contact to request an exchange or store credit. Please explain reason for return. If you are claiming a faulty item, please include photos supporting your claim.

    Once we receive returned goods and they prove to be in original condition, with packaging and documentation, we will process exchange or credit. Please note that Kinnder is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault. We are not responsible for any goods lost in transit.

    Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.

    On the rare occasion we may have discrepancies with our inventory and not be able to fulfil your order. If this occurs you will either be issued a refund, a product alternative if one is suitable or if we're expecting new stock you may choose to wait.

    Faulty or damaged items can be returned by following the above process and you are entitled to a refund. Please contact

    Please note, shipping costs, sale items and gift-certificates are non-refundable.

    Pre-Order Delivery and Cancellation Policy

    Kinnder pre-orders are final and no cancellation period is offered. Please note delivery times for pre-orders before making your purchase. 

    When placing a pre order, all items in the order will be sent when the last item in the order arrives. This means if you have ordered in stock items, they won't be sent until we can fulfil the entire order. If you'd like to have your in stock items shipped immediately, please place separate orders. 

    Please be advised that estimated delivery dates are a guide only. 

    Limitations of Liability

    We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. We will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the goods.

    Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of QLD, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in QLD.

    We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.