Effective Date: 26/09/2024

At Kinnder we trust that your products will accompany you on many exciting adventures.

We are pleased to offer a 2-Year Limited Warranty on our products, subject to the terms and conditions outlined below. This warranty applies exclusively to purchases made directly through www.kinnder.com.au.

Warranty Coverage

1. Duration: This limited warranty is valid for two (2) years from the date of purchase.
2. Scope: The warranty covers defects that render the bag unusable, specifically:
   • Hardware components.
   • External seams.

Warranty Exclusions

The warranty does not cover:

• General wear and tear due to normal use.
• Handles breaking from overloading or excessive weight.
• Damage caused by improper care, exposure to mold, or stains.
• Any other issues deemed not to be a manufacturing fault.

Claims and Resolution

• Replacement Warranty: The warranty offers a replacement for defective items.
• Refunds/Credits:
  • Approved claims made within three (3) months of purchase will be eligible for a store credit, or replacement.
  • Approved claims made after three (3) months will only be eligible for store credit equivalent to the cost of the item claimed.

How to Make a Claim

To submit a warranty claim, please email hello@kinnder.com.au with:

• Details of the issue.
• Proof of purchase.

Important Notes

• All warranty claims are subject to our review and approval. We reserve the right to determine whether a product meets the conditions for a valid warranty claim at our sole discretion.
• This warranty is valid only for items purchased directly through our Kinnder website.
• Updates or amendments to these warranty terms will include their respective effective dates.

 Thank you for choosing Kinnder!