Kinnder Warranty Claim Form
2-year warranty

We've got you covered

If your Kinnder product has a manufacturing defect, we'll make it right. Takes about 2 minutes.

What's covered at a glance — 2-year limited warranty
✓
Hardware failure (buckle, zipper, clip, snap) that renders the bag unusable
✓
External seam failure that renders the bag unusable
✕
General wear and tear from normal use
✕
Handle breaking from overloading or excessive weight
✕
Washing issues or damage from improper care
✕
Mould, staining, or exposure to the elements
✕
Personalisation or modifications to the bag
Within 3 months of purchase: store credit or replacement
After 3 months: store credit equivalent to the item cost

Warranty applies to purchases made directly through kinnder.com.au only. Read full warranty terms →

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Eligibility
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Issue type
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Your details

Where did you buy your Kinnder product?

Our warranty covers products purchased directly through kinnder.com.au.

What's the issue?

Select the option that best matches the problem with your product.

Likely covered
Likely not covered

Tell us about your claim

We'll review your claim and be in touch within 2–3 business days.

Found in your confirmation email
Format: DD/MM/YYYY
📎
We'll ask for photos by email
After submitting, reply to our follow-up email with a clear shot of the defect
What happens next
1.Submit this form
2.We'll email you to request a photo of the defect
3.We review and send our decision within 2–3 business days
🙏

This might not be covered

Still not sure? Drop us a photo and we'll take a look — we always try to help where we can.
Email us at hello@kinnder.com.au
✓

Claim received!

Thanks, there! We've got your claim and will review it within 2–3 business days. We'll be in touch at the email you provided.

What's next
✓Claim submitted — confirmation sent to your inbox
⏳We'll review within 2–3 business days
📬Decision and next steps sent to your email